February 2, 2026

Visit Website

SmartSites Review: America's #1 Rated Digital Marketing Agency

SmartSites Review: America's #1 Rated Digital Marketing Agency
SmartSites Review: America's #1 Rated Digital Marketing Agency

Overview: Who Is SmartSites?

SmartSites is America's #1 rated digital marketing agency according to customer reviews, with over 1,000 five-star reviews across Clutch, G2, Google, Capterra, and other platforms. Founded in 2011 by brothers Alex and Michael Melen in Paramus, New Jersey, SmartSites has grown from a small web design shop into a full-service digital powerhouse serving small businesses to Fortune 500 companies with 100+ digital marketing experts.

What sets SmartSites apart isn't just their impressive review count—it's their 97% client satisfaction score (Dun & Bradstreet), their Google Premier Partner and Meta Business Partner status, and their proven track record of driving measurable results across SEO, PPC, web design, and social media marketing.

Quick Facts About SmartSites

Attribute

Details

Founded

2011 (14 years in business)

Founders

Alex Melen & Michael Melen (brothers)

Headquarters

Paramus, New Jersey, USA

Team Size

100+ digital marketing specialists

Ownership

Independent, privately held (brothers-owned)

Client Reviews

1,000+ five-star reviews (Clutch, G2, Google, Capterra)

Client Satisfaction

97% satisfaction rate (Dun & Bradstreet)

Clients Served

Thousands across all industries

Websites Launched

900+ websites delivered

Client Revenue Generated

$100M+ lifetime

Starting Price

$1,000+ project minimum, $2,000+/mo retainers

Average Investment

$2,000 - $5,000/month (most common per Capterra data)

Major Recognition

Inc. 5000 (9 consecutive years: 2017-2025), Google Premier Partner, Meta Business Partner

Awards

Dozens of website design awards

The SmartSites Story: Brothers Building America's Most Reviewed Agency

The Founding Vision (2011)

SmartSites was born from a simple yet powerful vision: create a digital marketing agency that prioritizes client success above everything else.

The Founders: Brothers Alex Melen and Michael Melen grew up with a shared passion for all things digital. While many siblings drift apart in business, the Melen brothers built their complementary skills into a thriving agency:

  • Alex Melen: Business development, client relations, strategic vision

  • Michael Melen: Technical execution, web development, implementation

The Name Philosophy: "SmartSites" combines two essential promises:

  1. Smart: Intelligent, data-driven strategies that drive results

  2. Sites: Expert web design and development at the core

The Tagline: "Think Web. Think Smart." — encapsulating their philosophy of strategic digital thinking.

The Growth Years (2011-2017)

2011-2014: Started as website design and development shop serving local New Jersey businesses. Built reputation for responsive service and quality websites.

2014-2016: Expanded into comprehensive digital marketing, adding SEO and PPC services. Team grew to 20+ employees.

2016-2017: Achieved critical mass of satisfied clients leading to explosive word-of-mouth growth. First Inc. 5000 recognition in 2017.

The Turning Point: As five-star reviews accumulated organically, SmartSites discovered their competitive advantage wasn't just service quality—it was their exceptional customer service and client-first approach.

The Inc. 5000 Era (2017-Present)

SmartSites achieved what few agencies manage: 9 consecutive Inc. 5000 rankings (2017-2025), recognizing them as one of America's fastest-growing private companies.

Key Milestones:

  • 2017: First Inc. 5000 recognition

  • 2018-2019: Team expansion to 50+ employees

  • 2020-2021: Achieved Google Premier Partner status (top 3% of Google Partners)

  • 2022-2023: Crossed 1,000 five-star reviews milestone

  • 2024: 8th consecutive Inc. 5000

  • 2025: 9th consecutive Inc. 5000, team reaches 100+ members

The Partnership Strategy

SmartSites holds elite partnerships with major platforms:

Google Premier Partner: Top 3% of all Google Partners in the US, demonstrating expertise in Google Ads and achieving outstanding client results.

Meta Business Partner: Official Facebook/Instagram advertising partner, recognized for driving measurable ROI on social platforms.

Microsoft Advertising Select Partner: Elite tier Microsoft Ads partnership for search and display advertising.

HubSpot Partner: Certified HubSpot implementation and integration partner.

Current Positioning (2025)

Today, SmartSites positions itself as:

  • #1 Rated Agency (based on volume and average of reviews)

  • SMB-Focused (small to mid-market companies are sweet spot)

  • Full-Service Provider (web design, SEO, PPC, social, email, e-commerce)

  • Customer Service Champions (97% satisfaction, responsive communication)

  • Results-Driven (measurable ROI, transparent reporting)

Services Offered: Comprehensive Digital Marketing Solutions

SmartSites delivers full-service digital marketing with emphasis on integrated strategies across all channels.

Service Categories Overview Table

Service Category

What's Included

Starting Price

Best For

SEO Services

Technical SEO, local SEO, enterprise SEO, content optimization, link building

$2,000+/mo

Organic visibility & sustainable traffic

PPC Advertising

Google Ads, Microsoft Ads, display ads, remarketing, shopping campaigns

$500+/mo + ad spend

Immediate traffic & lead generation

Web Design & Development

Custom websites, e-commerce, WordPress, Shopify, landing pages

$5,000 - $50,000+

New sites or redesigns

Social Media Marketing

Strategy, content creation, community management, paid social ads

$1,250+/mo

Brand awareness & engagement

Email & SMS Marketing

Email campaigns, automation, newsletters, SMS marketing

$1,000+/mo

Lead nurturing & retention

E-commerce Solutions

Shopify, Magento, WooCommerce, product optimization

Varies

Online stores & product sales

Conversion Rate Optimization

A/B testing, funnel optimization, UX improvements

Custom

Improving conversion rates

Content Marketing

Blog writing, content strategy, copywriting

Varies

Thought leadership & SEO

Influencer Marketing

Influencer strategy, partnerships, campaign management

Custom

Brand awareness through influencers

Detailed Service Descriptions

1. SEO (Search Engine Optimization)

SmartSites' SEO services focus on sustainable organic growth through technical excellence and content optimization.

SEO Approach:

  • Comprehensive SEO audits (technical, on-page, off-page)

  • Keyword research and competitive analysis

  • On-page optimization (meta tags, headers, content)

  • Technical SEO (site speed, mobile, schema markup)

  • Link building and digital PR

  • Local SEO for multi-location businesses

  • Monthly reporting and transparent analytics

Pricing (Based on Capterra Data):

Monthly Investment

Percentage of Clients

$500 - $1,000

16%

$1,000 - $2,000

14%

$2,000 - $5,000

22% (Most Common)

$5,000+

6%

Average SEO Investment: $2,000 - $5,000/month

What's Included:

  • Dedicated SEO specialist

  • Keyword research and strategy

  • Monthly content optimization

  • Link building campaigns

  • Technical SEO fixes

  • Monthly performance reports

  • Google Analytics and Search Console monitoring

Client Results: "Our search visibility has significantly improved, and the monthly reports make it easy to track our progress and see what's coming next." (G2 Review)

2. PPC (Pay-Per-Click) Advertising

Immediate visibility and lead generation through paid search and display advertising.

Platforms Managed:

  • Google Ads (Search, Display, Shopping, YouTube)

  • Microsoft Advertising (Bing, Yahoo)

  • Google Shopping campaigns

  • Remarketing/retargeting

Pricing Structure:

Component

Cost

Management Fee

$500+/month minimum

Ad Spend

Client budget (separate from management fee)

Setup Fee

Varies (sometimes waived)

Example Budget:

  • Ad spend: $3,000/month

  • Management fee: $750/month

  • Total investment: $3,750/month

What Clients Say: "SmartSites' efforts have led to increased monthly lead volume and decreased cost per click. The team has been responsive, timely, and communicative throughout the engagement." (Clutch Review)

"Their ability to optimize ad spend and deliver measurable results was frequently highlighted... increased click-through rates, improved ROI, and enhanced conversion rates." (Clutch Summary)

Typical Results:

  • 30-50% reduction in cost per click

  • 100%+ increase in conversion rates

  • 2-4x ROAS (Return on Ad Spend)

3. Web Design & Development

Custom websites built for conversion, performance, and beautiful design.

Website Types:

  • Corporate websites

  • E-commerce platforms (Shopify, Magento, WooCommerce)

  • WordPress CMS websites

  • Landing pages

  • Custom web applications

Pricing (Based on Clutch & G2 Data):

Website Type

Investment Range

One-Page Website

$5,000 - $7,500

Small Business Site

$7,500 - $15,000

Professional Site

$15,000 - $30,000

E-commerce Site

$20,000 - $50,000+

Enterprise Website

$50,000+

Hourly Rate: $125/hour (G2 data)

Development Process:

  1. Discovery and strategy session

  2. Design mockups and wireframes

  3. Client review and revisions

  4. Development and integration

  5. Testing and quality assurance

  6. Launch and training

Design Philosophy: "SmartSites is recognized for its innovative approach to web development and design. Their projects range from complete website overhauls to efficient and stylish web designs, all while maintaining the core essence of their clients' brands." (Digital Agency Network)

Client Testimonial: "SmartSites was founded by brothers Alex and Michael Melen... I came to SmartSites in November 2017 with the goal of building a fully functioning e-commerce website... they not only design websites, but also provide the necessary marketing services. My team went above and beyond all of my expectations." (Semrush Agency Review)

4. Social Media Marketing

Comprehensive social media management from strategy through execution.

Platforms:

  • Facebook and Instagram (Meta platforms)

  • LinkedIn (B2B focus)

  • Twitter/X

  • TikTok

  • YouTube

Pricing:

Package

Monthly Investment

What's Included

Basic

$1,250+/mo

1-2 platforms, content creation, community management

Standard

$2,500+/mo

2-3 platforms, paid advertising, analytics

Advanced

$5,000+/mo

Multi-platform, influencer partnerships, comprehensive strategy

Social Media Packages Starting at $1,250/month (Clutch data)

Services Include:

  • Social media strategy development

  • Content creation (graphics, copy, video)

  • Community management and engagement

  • Paid social advertising

  • Influencer marketing partnerships

  • Monthly reporting and analytics

Client Feedback: "We've seen steady progress toward our ROAS target, along with clear recommendations to increase monthly budgets strategically... Their reporting and proactive adjustments have made a measurable impact." (Clutch Review)

5. Email & SMS Marketing

Strategic email campaigns and SMS marketing for lead nurturing and customer retention.

Email Marketing Services:

  • Email strategy and planning

  • Template design and development

  • Email copywriting

  • List segmentation and management

  • Automation and drip campaigns

  • A/B testing and optimization

  • Performance tracking and reporting

SMS Marketing:

  • SMS campaign strategy

  • Message copywriting

  • Automated SMS flows

  • Integration with email campaigns

  • Compliance management (TCPA)

Pricing: $1,000 - $3,000+/month depending on list size and frequency

Pricing & Investment: What Does SmartSites Really Cost?

SmartSites operates on custom pricing but provides transparent ranges. Capterra collected actual client-reported pricing data from 333 reviewers.

Real Client Pricing Data (Capterra Survey - 333 Responses)

Monthly Retainer Range

Percentage of Clients

Interpretation

$250 - $500

8%

Very small projects, minimal services

$500 - $1,000

16%

Entry-level single service

$1,000 - $2,000

14%

Basic multi-service or robust single service

$2,000 - $5,000

22%

MOST COMMON - Full-service packages

$5,000+

6%

Enterprise-level comprehensive marketing

No cost reported

34%

Project-based or didn't disclose

Key Insight: 22% of clients invest $2,000 - $5,000/month, making this SmartSites' sweet spot.

Pricing by Service (Aggregated from Multiple Sources)

Service

Pricing Model

Cost Range

SEO (Monthly)

Retainer

$2,000 - $5,000+/mo (most common)

PPC Management

Monthly fee + ad spend

$500+/mo + client ad budget

Web Design

Project-based

$5,000 - $50,000+ (one-time)

Social Media

Retainer

$1,250 - $5,000+/mo

Email Marketing

Retainer

$1,000 - $3,000+/mo

E-commerce Development

Project-based

$20,000 - $50,000+

Landing Pages

Per page

$1,000 - $5,000 each

What Influences SmartSites Pricing?

1. Number of Services Single service (SEO only) costs less than integrated packages (SEO + PPC + Social + Email).

2. Business Size & Goals

  • Small local business: $1,000 - $2,500/mo

  • Growing regional business: $2,500 - $5,000/mo

  • Established multi-location: $5,000 - $10,000+/mo

3. Competition Level Highly competitive industries (legal, healthcare, finance) require more aggressive budgets.

4. Geographic Scope

  • Local (single city): Lower investment

  • Regional (state/multi-city): Medium investment

  • National: Higher investment

5. Current State Starting from scratch requires higher initial investment vs. optimizing existing campaigns.

Value Proposition: Why Pay SmartSites' Pricing?

What You're Really Paying For:

1. Customer Service Excellence 97% satisfaction score (Dun & Bradstreet). "Clients frequently mentioned the professionalism and knowledge of the SmartSites team." (Clutch)

2. Proven Track Record

  • 1,000+ five-star reviews

  • 900+ websites launched

  • $100M+ client revenue generated

  • 9x Inc. 5000 fastest-growing company

3. Elite Platform Partnerships

  • Google Premier Partner (top 3%)

  • Meta Business Partner

  • Microsoft Advertising Select Partner

4. Full In-House Team 100+ specialists (no outsourcing to freelancers or overseas contractors).

5. Transparency & Communication "They're hands on and responsive. Really how responsive they are. We didn't get abandoned after onboarding. It feels like we have an in-house marketing team, not just a vendor." (G2 Review)

6. Measurable Results Clients consistently report:

  • 112% increase in revenue (R1 Industries case study)

  • 30% increase in efficiency (client testimonial)

  • Improved ROAS and decreased CPC across the board

Client Portfolio: Working Across All Industries

SmartSites serves thousands of clients across virtually every industry, with particular strength in B2B, professional services, e-commerce, healthcare, and automotive.

Industry Expertise Table

Industry

Capabilities

Example Results

Automotive

Dealer SEO, inventory feeds, local search, PPC

Work with auto dealers, parts distributors, repair shops

Healthcare

HIPAA awareness, patient acquisition, local SEO

Merrimack Valley Psychological: Revenue doubled in 6 months

Professional Services

Lead generation, thought leadership, LinkedIn

Multiple law firms, accountants, consultants

E-commerce

Product SEO, shopping ads, conversion optimization

R1 Industries: 112% revenue increase

Education

Course sign-ups, student acquisition, PPC

Educational institutions with targeted campaigns

Home Services

Local SEO, call tracking, lead generation

Multiple HVAC, plumbing, electrical companies

B2B Services

Lead nurturing, demand gen, content marketing

PE firms, software companies, manufacturers

Hospitality

Booking optimization, review management

Restaurants, hotels, entertainment venues

Finance

Compliance-aware marketing, lead quality focus

Financial advisors, mortgage brokers, lenders

Client Testimonials Table

Client

Industry

Key Quote

Results

R1 Industries

Automotive

"Six weeks into the engagement, the client has seen significant improvements across various metrics, including a 112% increase in top-line revenue."

112% revenue increase

PE Firm

Investment

"Thanks to SmartSites' work, the client has seen increased monthly lead volume and decreased cost per click."

Increased leads, decreased CPC

Recruitment Client

HR Services

"SmartSites' work has resulted in a 30% increase in efficiency, on-time completion of all deliverables, and a 95% satisfaction rate from key stakeholders."

30% efficiency increase, 95% satisfaction

E-commerce Client

Retail

"We've seen steady progress toward our ROAS target... Their reporting and proactive adjustments have made a measurable impact on both short-term results and long-term paid media strategy."

ROAS targets achieved

Mental Health

Healthcare

"SmartSites' team had the best experience with and understanding of the mental health sector and our audience's understanding and use of terminology."

Industry expertise

Unnamed Client

Various

"It feels like we have an in-house marketing team, not just a vendor."

Partnership satisfaction

Multiple Clients

Cross-industry

"SmartSites doesn't just set up campaigns—they continuously optimize, analyze, and adapt to ensure ongoing success."

Ongoing optimization

Real Client Experiences: The Good, The Reality, and The Truth

The Good: What Clients Consistently Praise

1. Exceptional Responsiveness "The response time and account management. Richard has been on point, we have made adjustments and he is on the ball." (Capterra Review)

"They're hands on and responsive. Really how responsive they are. We didn't get abandoned after onboarding." (G2 Review)

"Quick to respond to my questions/requests." (Capterra Review)

2. Results That Exceed Expectations "112% increase in top-line revenue" (R1 Industries, Clutch) "30% increase in efficiency" (Recruitment client, Clutch) "Improved ROAS and lowered cost-per-click" (E-commerce client, G2)

3. Knowledgeable Team "The team I work with is knowledgeable and quick to respond." (Capterra) "Their expertise in digital marketing, coupled with a client-focused approach, contributed to successful project outcomes." (Clutch Summary)

4. Value for Money "Their services have great value for the price." (Capterra) "SmartSites is noted for providing good value for cost, with many clients praising their pricing and responsiveness." (Clutch Summary)

5. Partnership Approach "It feels like we have an in-house marketing team, not just a vendor." (G2) "This is the only company I've worked with, so I can't compare it to anyone else. I do feel like it is a big company that retains a personal feel." (Clutch)

6. Flexibility & Customization "SmartSites was praised for their ability to customize strategies to fit client needs and budgets." (Clutch Summary)

7. Comprehensive Reporting "The monthly reports make it easy to track our progress and see what's coming next." (G2) "Each month, I received detailed marketing reports that analyzed my website traffic and performance." (G2)

8. Industry Understanding "SmartSites' team had the best experience with and understanding of the mental health sector." (Capterra)

The Reality: Areas for Consideration

1. Not Always Perfect from Day One "Although the project's start wasn't ideal, the turnaround has been remarkable." (G2 Review)

Some clients experience growing pains early but report improvement with account manager changes or process adjustments.

2. Blog Content May Need Revisions "The blog posts needed several rounds of edits before being acceptable for publishing." (Capterra)

Content quality can vary, requiring client input and revisions.

3. Limited Additional Services "The company focuses on designing and developing websites, SEO, and running PPC campaigns. If your digital marketing strategy requires other services like content writing you might be better off working with a content writing agency." (Writing Studio review)

SmartSites excels at core services but may not cover every niche marketing need.

4. Development Turnaround "Turnaround time on the actual development piece of the project could be slow at times due to time zone differences and communications." (G2)

Website development timelines can extend, though most clients report on-time delivery overall.

5. Pricing Higher Than Freelancers "This higher level of service usually means it will cost you a lot more than other options." (Writing Studio)

SmartSites positions as premium agency, not budget option.

Mixed Feedback: Nuanced Perspectives

On Cost: Multiple clients acknowledge higher costs but justify with results: "Their services have great value for the price" suggests ROI justifies investment for those with adequate budgets.

On Account Management: Most praise responsiveness, but changes in account managers can create temporary friction until new relationships establish.

On Expectations: "Go into it with clear goals. The more you define what success looks like, the more they can tailor their strategy to fit your needs. Also, be ready to collaborate. SmartSites isn't a 'set it and forget it' type of agency." (G2)

Success requires active client participation and clear communication.

SmartSites vs. Competitors: How They Stack Up

Comprehensive Agency Comparison Table

Agency

Team Size

Reviews

Starting Price

Best Known For

Best For

SmartSites

100+

1,000+ (5-star)

$2,000+/mo

#1 rated, customer service, SMB focus

Small to mid-market businesses

WebFX

750+

1,000+

$3,000+/mo

RevenueCloudFX platform, largest team

Mid-market to enterprise

Thrive

200+

500+

$1,000+/mo

Multi-location, 360° marketing

Businesses wanting local presence

Ignite Visibility

200+

300+

Custom

Award-winning, B2B/e-commerce

Companies prioritizing industry awards

Disruptive

100+

200+

Custom

PPC + CRO specialists

Brands focused on paid advertising

SmartSites vs. WebFX (Two Most Reviewed US Agencies)

Attribute

SmartSites

WebFX

Team Size

100+

750+ (much larger)

Founded

2011 (14 years)

1996 (28 years)

Reviews

1,000+

1,000+

Starting Price

$2,000+/mo (more accessible)

$3,000+/mo

Technology

Standard tools (Google, HubSpot, etc.)

RevenueCloudFX (proprietary)

Positioning

#1 rated, SMB-focused

Revenue marketing, enterprise-friendly

Customer Service

97% satisfaction (DUN & Bradstreet)

485% above industry average

Best For

Small to mid-market

Mid-market to enterprise

Verdict: SmartSites for budget-conscious SMBs prioritizing customer service; WebFX for enterprise needing proprietary tech platform.

SmartSites vs. Boutique Specialists

Attribute

SmartSites

Boutique Agencies

Service Range

Full-service (SEO, PPC, web, social, email)

1-3 specialized services

Team Size

100+ specialists

5-30 members

Pricing

$2,000 - $5,000+/mo

$1,500 - $4,000/mo

Reviews

1,000+

10-100 typically

Best For

Comprehensive needs

Deep specialization

Who Should Work With SmartSites?

Ideal Client Profile Table

Criteria

Details

Budget Range

$2,000 - $5,000+/month for ongoing marketing

Company Size

Small businesses (5-50 employees) to mid-market (50-500 employees)

Annual Revenue

$500K - $50M+

Marketing Maturity

Starting or growing marketing function

Goals

Traffic growth, lead generation, online sales

Timeline

3-12+ month commitment

Value Priorities

Customer service, responsiveness, proven results

Service Needs

Multi-channel (SEO + PPC or web + SEO, etc.)

Perfect Fit: SmartSites Is Ideal For...

Small to mid-market businesses ready to invest in growth
Companies prioritizing customer service and responsive communication
Businesses wanting comprehensive digital marketing under one roof
E-commerce companies needing SEO, PPC, and conversion optimization
Professional service providers (lawyers, accountants, consultants)
Healthcare practices requiring patient acquisition
Automotive dealers and home service companies
Companies with $2,000 - $5,000/month budgets
Businesses wanting Google Premier Partner expertise
Organizations valuing transparency and clear reporting
Companies seeking partnership over transactional vendor relationship
B2B businesses needing lead generation

Not the Best Fit: Consider Alternatives If...

Budget below $2,000/month for digital marketing
Very early-stage startups without revenue
Enterprises needing proprietary tech platforms (WebFX better)
Companies seeking ultra-specialized expertise in narrow niche
Brands prioritizing creative awards over results (boutique creative agencies better)
Need only single tactical service (just link building, just content)
Want month-to-month with no commitment
Extremely large enterprises ($100M+ revenue) needing dedicated enterprise solutions
International companies needing global multi-market expertise

The Verdict: Should You Choose SmartSites?

Overall Rating: 8.5/10

Category

Rating

Notes

Customer Service

10/10

97% satisfaction, consistently praised responsiveness

Results Track Record

9/10

112% revenue increase, proven ROI across clients

Service Breadth

9/10

Full-service: SEO, PPC, web, social, email

Pricing/Value

8/10

Fair for quality but excludes very small businesses

Team Expertise

9/10

100+ specialists, Google Premier Partner

Communication

10/10

"Hands on and responsive," "like in-house team"

Transparency

9/10

Clear reporting, honest about capabilities

Technology

7/10

Uses industry-standard tools (not proprietary platform)

Flexibility

8/10

Customizes to budgets and needs

Overall Experience

8.5/10

Excellent for right client segment

Strengths Summary

#1 Rated Agency: 1,000+ five-star reviews (most in industry)
🤝 Customer Service Excellence: 97% satisfaction (Dun & Bradstreet)
🏆 Proven Growth: Inc. 5000 nine consecutive years (2017-2025)
👥 100+ Team: Full in-house specialists (no outsourcing)
🎯 Google Premier Partner: Top 3% of Google Partners
📊 Measurable Results: 112% revenue increase, 30% efficiency gains
💰 Value Pricing: $2,000 - $5,000/mo sweet spot (accessible to SMBs)
📞 Responsive: "Hands on," "like in-house team," immediate responses
🔍 Transparent: Monthly reports, clear metrics, honest communication
🌟 Full-Service: SEO, PPC, web, social, email all integrated

Weaknesses & Limitations

💰 Entry Barrier: $2,000+ monthly minimum
🏢 Not Enterprise-Focused: Lacks proprietary tech like WebFX
⚙️ Standard Tools: No unique platform (uses Google, HubSpot, etc.)
📝 Content Quality: Some clients report blog needing revisions
🎨 Creative Awards: Not positioned for creative prestige (performance-focused)
Development Timeline: Can extend beyond estimates
🌍 Not Global: Primarily US-focused, limited international

Final Recommendation

SmartSites represents the gold standard for small to mid-market businesses seeking comprehensive, results-driven digital marketing backed by industry-leading customer service.

Choose SmartSites if you:

  • Have budget of $2,000 - $5,000+/month for digital marketing

  • Prioritize responsive customer service and partnership approach

  • Want full-service integrated marketing (SEO + PPC + Web + Social)

  • Value 1,000+ five-star reviews and 97% satisfaction rate

  • Need Google Premier Partner expertise

  • Appreciate transparent reporting and clear communication

  • Are small to mid-market business ($500K - $50M revenue)

  • Seek proven results (112% revenue increases, improved ROAS)

  • Want to feel like agency is "in-house team, not just vendor"

  • Trust Inc. 5000 nine-year track record

Bottom Line:

For small to mid-market businesses serious about digital growth, SmartSites delivers a unique combination of:

  1. Elite Reviews (1,000+ five-star across all platforms)

  2. Customer Service (97% satisfaction, "hands on and responsive")

  3. Proven Results (112% revenue increase, measurable ROI)

  4. Full-Service (SEO, PPC, web, social, email integrated)

  5. Fair Value ($2K-$5K/mo accessible to SMBs vs. enterprise-only pricing)

Their #1 rated positioning isn't marketing hype—it's earned through consistent delivery of results and exceptional client experiences over 14 years and 1,000+ satisfied clients.

If your company has adequate budget and wants a responsive, full-service digital marketing partner with America's best reviews and proven track record of driving revenue growth—SmartSites absolutely deserves serious consideration as your top choice.

How to Get Started With SmartSites

Contact Information

Official Website: https://www.smartsites.com

Phone: (201) 870-6000 (toll-free)

Office:

Paramus, New Jersey (Headquarters)
45 Eisenhower Drive, Suite 520
Paramus, NJ 07652, United States

Hours:

  • Monday - Friday: 9:00 AM - 6:00 PM ET

  • Saturday - Sunday: Closed

Email: Contact through website form

Social Media:

  • LinkedIn: /company/smartsites

  • Instagram: @smartsitesnj

  • Facebook: SmartSites

  • Twitter: @smartsitesnj

Steps to Engage

1. Free Consultation (No Obligation)

  • Call (201) 870-6000 or visit https://www.smartsites.com

  • Fill out brief form about business and goals

  • Schedule 30-minute consultation

2. Discovery Call

  • Speak with SmartSites strategist

  • Discuss business goals, challenges, current marketing

  • Preliminary service recommendations

  • General budget discussion

3. Custom Proposal

  • SmartSites creates tailored proposal including:

    • Recommended services and strategy

    • Timeline and deliverables

    • Detailed pricing breakdown

    • Expected outcomes and KPIs

  • Review at your pace, ask questions

4. Agreement & Onboarding

  • Sign service agreement (typically 3-12 month terms)

  • Dedicated account manager assignment

  • Access to reporting dashboards

  • Kickoff meeting and strategy session

5. Campaign Launch

  • Service implementation begins

  • Regular communication established

  • Baseline metrics captured

  • Optimization and testing start

6. Ongoing Partnership

  • Monthly performance reports

  • Regular strategy calls

  • Continuous optimization

  • Transparent communication

Questions to Ask During Initial Calls

About Services & Strategy:

  • Which services do you recommend for my business size and goals?

  • How do you integrate multiple channels (SEO, PPC, etc.)?

  • What realistic timeline should I expect for results?

  • How do you measure and report success?

About Team & Communication:

  • Who will be my dedicated account manager?

  • How often will we communicate and in what format?

  • What happens if I need to speak with someone urgently?

  • Do I work with specialists or generalists?

About Pricing & Contracts:

  • What is the total monthly investment for recommended services?

  • Are there setup fees or additional costs?

  • What is the contract length and cancellation policy?

  • How do costs adjust over time?

About Results & References:

  • Can you share case studies in my industry?

  • What results have similar-sized companies achieved?

  • Can you provide client references I can speak with?

  • How long until I see meaningful results?

About Tools & Reporting:

  • What platforms/tools do you use?

  • What access do I get to dashboards and data?

  • How detailed are monthly reports?

  • Do you integrate with my existing CRM or analytics?

Frequently Asked Questions

Q: How much does SmartSites actually cost?
A: Based on Capterra data from 333 clients, the most common investment is $2,000 - $5,000/month (22% of clients). Entry-level starts around $1,000 - $2,000/mo for single services, while comprehensive multi-channel packages average $2,500 - $5,000+/month.

Q: Is there a minimum contract length?
A: Typically 3-6 month minimum depending on services. SEO requires longer commitments (6+ months) as results take time. Exact terms discussed during proposal stage.

Q: What makes SmartSites different from other agencies?
A: Three key differentiators: (1) 1,000+ five-star reviews (#1 rated), (2) 97% client satisfaction (Dun & Bradstreet), and (3) hands-on customer service ("feels like in-house team, not vendor").

Q: Do I have to use all services or can I pick just one?
A: You can start with single service (SEO only or PPC only), but SmartSites' strength is integrated multi-channel campaigns. They'll recommend what you need, not push unnecessary services.

Q: How long until I see results?
A: Varies by service:

  • PPC: Immediate traffic (within days of launch)

  • Social Media: 1-3 months for engagement growth

  • SEO: 3-6 months for significant ranking improvements

  • Web Design: Immediate upon launch

Q: Is SmartSites only for large companies?
A: No. While they serve Fortune 500 companies, their sweet spot is small to mid-market businesses ($500K - $50M revenue). The $2,000+/month minimum means very small businesses or startups without revenue may find it expensive.

Q: Can SmartSites guarantee #1 rankings or specific results?
A: No reputable agency guarantees specific rankings (Google doesn't allow it). SmartSites sets realistic goals based on industry data and works toward them, but doesn't guarantee "#1 ranking" or "100 leads/month."

Q: What industries does SmartSites specialize in?
A: SmartSites serves all industries. Particular strength in: automotive, healthcare, professional services, e-commerce, education, home services, B2B, hospitality, finance.

Q: Does SmartSites outsource work?
A: No. All 100+ team members are full-time employees. No outsourcing to freelancers or overseas contractors.

Q: How does SmartSites compare to WebFX?
A: SmartSites: Smaller team (100+ vs. 750+), more accessible pricing ($2K vs. $3K+ starting), SMB-focused, 97% satisfaction. WebFX: Larger team, proprietary platform (RevenueCloudFX), more enterprise-focused. Choose SmartSites for SMB with stellar customer service; WebFX for enterprise with tech platform needs.

Q: What tools does SmartSites use?
A: Google Analytics, Google Ads, HubSpot, SEMrush, Ahrefs, and other industry-standard tools. They don't have proprietary platform like some competitors but integrate best-of-breed tools.

Q: Can SmartSites build my website and handle marketing?
A: Yes. This is a core strength—website design/development plus ongoing SEO, PPC, and social media marketing all under one roof.

Conclusion: America's Most Reviewed Digital Marketing Partner

SmartSites has earned the title "#1 Rated Digital Marketing Agency" through 14 years of consistent execution, exceptional customer service, and an unwavering commitment to client success.

What Makes SmartSites Special:

The Review Advantage: 1,000+ five-star reviews across Clutch, G2, Google, Capterra, and other platforms isn't just impressive—it represents thousands of satisfied clients willing to publicly vouch for SmartSites' work. This level of consistent positive feedback is unprecedented in the agency world.

The Customer Service Advantage: 97% client satisfaction (Dun & Bradstreet) and testimonials like "feels like in-house team, not just vendor" and "hands on and responsive" demonstrate SmartSites' differentiation isn't just service quality—it's how they treat clients.

The Results Advantage:

  • 112% revenue increase (R1 Industries)

  • 30% efficiency improvement (recruitment client)

  • Improved ROAS across e-commerce clients

  • Decreased cost per click consistently

These aren't cherry-picked case studies—they're representative of the measurable outcomes SmartSites delivers.

The Partnership Advantage: Google Premier Partner (top 3%), Meta Business Partner, Microsoft Select Partner status means SmartSites has proven expertise and direct platform support that most agencies lack.

For Whom SmartSites Matters:

If your company:

  • Has $2,000 - $5,000+/month to invest in digital marketing

  • Values customer service and responsive communication

  • Needs comprehensive multi-channel marketing (not just one service)

  • Wants partnership approach ("in-house team" feeling)

  • Trusts 1,000+ five-star reviews and 97% satisfaction

  • Is small to mid-market business ($500K - $50M revenue)

  • Appreciates transparency and clear reporting

  • Seeks proven results (112% revenue increases documented)

  • Wants Google Premier Partner expertise

  • Believes Inc. 5000 nine-year track record matters

Then SmartSites represents not just a good option—but likely the best option for businesses in this segment.

The Reality Check:

SmartSites isn't cheapest. Their $2,000+ monthly minimum excludes very small businesses and bootstrapped startups. They don't have proprietary technology platforms like WebFX. They're not positioned for ultra-premium creative awards like boutique agencies.

But for small to mid-market businesses with appropriate budgets, SmartSites delivers something increasingly rare: comprehensive service excellence backed by industry-leading customer satisfaction and proven at scale through 1,000+ satisfied clients.

Final Word:

If you want America's #1 rated digital marketing agency, with 1,000+ five-star reviews, 97% client satisfaction, Google Premier Partner expertise, and proven track record of driving measurable revenue growth through exceptional customer service—SmartSites is your answer.

For small to mid-market businesses ready to invest seriously in digital marketing with a partner that prioritizes responsiveness, transparency, and treating you "like in-house team, not just vendor," SmartSites doesn't just deserve consideration—they deserve to be your first choice.

Review Status: Based on comprehensive research of SmartSites website, Capterra pricing data (333 clients), Clutch reviews (344), G2 reviews, client testimonials, and industry analysis

Disclaimer: This review is based on publicly available information, verified client review data, and extensive research. Specific pricing and service details should be confirmed directly with SmartSites. This is an independent review and Keetdo is not affiliated with or compensated by SmartSites.

Additional Resources

  • SmartSites Official Website: https://www.smartsites.com

  • Free Consultation: Call (201) 870-6000

  • Clutch Profile: 344 reviews, detailed pricing data

  • G2 Profile: Verified customer reviews

  • Capterra Profile: 508 reviews with pricing insights