February 2, 2026
Visit Website
SmartSites Review: America's #1 Rated Digital Marketing Agency
Overview: Who Is SmartSites?
SmartSites is America's #1 rated digital marketing agency according to customer reviews, with over 1,000 five-star reviews across Clutch, G2, Google, Capterra, and other platforms. Founded in 2011 by brothers Alex and Michael Melen in Paramus, New Jersey, SmartSites has grown from a small web design shop into a full-service digital powerhouse serving small businesses to Fortune 500 companies with 100+ digital marketing experts.
What sets SmartSites apart isn't just their impressive review count—it's their 97% client satisfaction score (Dun & Bradstreet), their Google Premier Partner and Meta Business Partner status, and their proven track record of driving measurable results across SEO, PPC, web design, and social media marketing.
Quick Facts About SmartSites
Attribute | Details |
|---|---|
Founded | 2011 (14 years in business) |
Founders | Alex Melen & Michael Melen (brothers) |
Headquarters | Paramus, New Jersey, USA |
Team Size | 100+ digital marketing specialists |
Ownership | Independent, privately held (brothers-owned) |
Client Reviews | 1,000+ five-star reviews (Clutch, G2, Google, Capterra) |
Client Satisfaction | 97% satisfaction rate (Dun & Bradstreet) |
Clients Served | Thousands across all industries |
Websites Launched | 900+ websites delivered |
Client Revenue Generated | $100M+ lifetime |
Starting Price | $1,000+ project minimum, $2,000+/mo retainers |
Average Investment | $2,000 - $5,000/month (most common per Capterra data) |
Major Recognition | Inc. 5000 (9 consecutive years: 2017-2025), Google Premier Partner, Meta Business Partner |
Awards | Dozens of website design awards |
The SmartSites Story: Brothers Building America's Most Reviewed Agency
The Founding Vision (2011)
SmartSites was born from a simple yet powerful vision: create a digital marketing agency that prioritizes client success above everything else.
The Founders: Brothers Alex Melen and Michael Melen grew up with a shared passion for all things digital. While many siblings drift apart in business, the Melen brothers built their complementary skills into a thriving agency:
Alex Melen: Business development, client relations, strategic vision
Michael Melen: Technical execution, web development, implementation
The Name Philosophy: "SmartSites" combines two essential promises:
Smart: Intelligent, data-driven strategies that drive results
Sites: Expert web design and development at the core
The Tagline: "Think Web. Think Smart." — encapsulating their philosophy of strategic digital thinking.
The Growth Years (2011-2017)
2011-2014: Started as website design and development shop serving local New Jersey businesses. Built reputation for responsive service and quality websites.
2014-2016: Expanded into comprehensive digital marketing, adding SEO and PPC services. Team grew to 20+ employees.
2016-2017: Achieved critical mass of satisfied clients leading to explosive word-of-mouth growth. First Inc. 5000 recognition in 2017.
The Turning Point: As five-star reviews accumulated organically, SmartSites discovered their competitive advantage wasn't just service quality—it was their exceptional customer service and client-first approach.
The Inc. 5000 Era (2017-Present)
SmartSites achieved what few agencies manage: 9 consecutive Inc. 5000 rankings (2017-2025), recognizing them as one of America's fastest-growing private companies.
Key Milestones:
2017: First Inc. 5000 recognition
2018-2019: Team expansion to 50+ employees
2020-2021: Achieved Google Premier Partner status (top 3% of Google Partners)
2022-2023: Crossed 1,000 five-star reviews milestone
2024: 8th consecutive Inc. 5000
2025: 9th consecutive Inc. 5000, team reaches 100+ members
The Partnership Strategy
SmartSites holds elite partnerships with major platforms:
Google Premier Partner: Top 3% of all Google Partners in the US, demonstrating expertise in Google Ads and achieving outstanding client results.
Meta Business Partner: Official Facebook/Instagram advertising partner, recognized for driving measurable ROI on social platforms.
Microsoft Advertising Select Partner: Elite tier Microsoft Ads partnership for search and display advertising.
HubSpot Partner: Certified HubSpot implementation and integration partner.
Current Positioning (2025)
Today, SmartSites positions itself as:
#1 Rated Agency (based on volume and average of reviews)
SMB-Focused (small to mid-market companies are sweet spot)
Full-Service Provider (web design, SEO, PPC, social, email, e-commerce)
Customer Service Champions (97% satisfaction, responsive communication)
Results-Driven (measurable ROI, transparent reporting)
Services Offered: Comprehensive Digital Marketing Solutions
SmartSites delivers full-service digital marketing with emphasis on integrated strategies across all channels.
Service Categories Overview Table
Service Category | What's Included | Starting Price | Best For |
|---|---|---|---|
SEO Services | Technical SEO, local SEO, enterprise SEO, content optimization, link building | $2,000+/mo | Organic visibility & sustainable traffic |
PPC Advertising | Google Ads, Microsoft Ads, display ads, remarketing, shopping campaigns | $500+/mo + ad spend | Immediate traffic & lead generation |
Web Design & Development | Custom websites, e-commerce, WordPress, Shopify, landing pages | $5,000 - $50,000+ | New sites or redesigns |
Social Media Marketing | Strategy, content creation, community management, paid social ads | $1,250+/mo | Brand awareness & engagement |
Email & SMS Marketing | Email campaigns, automation, newsletters, SMS marketing | $1,000+/mo | Lead nurturing & retention |
E-commerce Solutions | Shopify, Magento, WooCommerce, product optimization | Varies | Online stores & product sales |
Conversion Rate Optimization | A/B testing, funnel optimization, UX improvements | Custom | Improving conversion rates |
Content Marketing | Blog writing, content strategy, copywriting | Varies | Thought leadership & SEO |
Influencer Marketing | Influencer strategy, partnerships, campaign management | Custom | Brand awareness through influencers |
Detailed Service Descriptions
1. SEO (Search Engine Optimization)
SmartSites' SEO services focus on sustainable organic growth through technical excellence and content optimization.
SEO Approach:
Comprehensive SEO audits (technical, on-page, off-page)
Keyword research and competitive analysis
On-page optimization (meta tags, headers, content)
Technical SEO (site speed, mobile, schema markup)
Link building and digital PR
Local SEO for multi-location businesses
Monthly reporting and transparent analytics
Pricing (Based on Capterra Data):
Monthly Investment | Percentage of Clients |
|---|---|
$500 - $1,000 | 16% |
$1,000 - $2,000 | 14% |
$2,000 - $5,000 | 22% (Most Common) |
$5,000+ | 6% |
Average SEO Investment: $2,000 - $5,000/month
What's Included:
Dedicated SEO specialist
Keyword research and strategy
Monthly content optimization
Link building campaigns
Technical SEO fixes
Monthly performance reports
Google Analytics and Search Console monitoring
Client Results: "Our search visibility has significantly improved, and the monthly reports make it easy to track our progress and see what's coming next." (G2 Review)
2. PPC (Pay-Per-Click) Advertising
Immediate visibility and lead generation through paid search and display advertising.
Platforms Managed:
Google Ads (Search, Display, Shopping, YouTube)
Microsoft Advertising (Bing, Yahoo)
Google Shopping campaigns
Remarketing/retargeting
Pricing Structure:
Component | Cost |
|---|---|
Management Fee | $500+/month minimum |
Ad Spend | Client budget (separate from management fee) |
Setup Fee | Varies (sometimes waived) |
Example Budget:
Ad spend: $3,000/month
Management fee: $750/month
Total investment: $3,750/month
What Clients Say: "SmartSites' efforts have led to increased monthly lead volume and decreased cost per click. The team has been responsive, timely, and communicative throughout the engagement." (Clutch Review)
"Their ability to optimize ad spend and deliver measurable results was frequently highlighted... increased click-through rates, improved ROI, and enhanced conversion rates." (Clutch Summary)
Typical Results:
30-50% reduction in cost per click
100%+ increase in conversion rates
2-4x ROAS (Return on Ad Spend)
3. Web Design & Development
Custom websites built for conversion, performance, and beautiful design.
Website Types:
Corporate websites
E-commerce platforms (Shopify, Magento, WooCommerce)
WordPress CMS websites
Landing pages
Custom web applications
Pricing (Based on Clutch & G2 Data):
Website Type | Investment Range |
|---|---|
One-Page Website | $5,000 - $7,500 |
Small Business Site | $7,500 - $15,000 |
Professional Site | $15,000 - $30,000 |
E-commerce Site | $20,000 - $50,000+ |
Enterprise Website | $50,000+ |
Hourly Rate: $125/hour (G2 data)
Development Process:
Discovery and strategy session
Design mockups and wireframes
Client review and revisions
Development and integration
Testing and quality assurance
Launch and training
Design Philosophy: "SmartSites is recognized for its innovative approach to web development and design. Their projects range from complete website overhauls to efficient and stylish web designs, all while maintaining the core essence of their clients' brands." (Digital Agency Network)
Client Testimonial: "SmartSites was founded by brothers Alex and Michael Melen... I came to SmartSites in November 2017 with the goal of building a fully functioning e-commerce website... they not only design websites, but also provide the necessary marketing services. My team went above and beyond all of my expectations." (Semrush Agency Review)
4. Social Media Marketing
Comprehensive social media management from strategy through execution.
Platforms:
Facebook and Instagram (Meta platforms)
LinkedIn (B2B focus)
Twitter/X
TikTok
YouTube
Pricing:
Package | Monthly Investment | What's Included |
|---|---|---|
Basic | $1,250+/mo | 1-2 platforms, content creation, community management |
Standard | $2,500+/mo | 2-3 platforms, paid advertising, analytics |
Advanced | $5,000+/mo | Multi-platform, influencer partnerships, comprehensive strategy |
Social Media Packages Starting at $1,250/month (Clutch data)
Services Include:
Social media strategy development
Content creation (graphics, copy, video)
Community management and engagement
Paid social advertising
Influencer marketing partnerships
Monthly reporting and analytics
Client Feedback: "We've seen steady progress toward our ROAS target, along with clear recommendations to increase monthly budgets strategically... Their reporting and proactive adjustments have made a measurable impact." (Clutch Review)
5. Email & SMS Marketing
Strategic email campaigns and SMS marketing for lead nurturing and customer retention.
Email Marketing Services:
Email strategy and planning
Template design and development
Email copywriting
List segmentation and management
Automation and drip campaigns
A/B testing and optimization
Performance tracking and reporting
SMS Marketing:
SMS campaign strategy
Message copywriting
Automated SMS flows
Integration with email campaigns
Compliance management (TCPA)
Pricing: $1,000 - $3,000+/month depending on list size and frequency
Pricing & Investment: What Does SmartSites Really Cost?
SmartSites operates on custom pricing but provides transparent ranges. Capterra collected actual client-reported pricing data from 333 reviewers.
Real Client Pricing Data (Capterra Survey - 333 Responses)
Monthly Retainer Range | Percentage of Clients | Interpretation |
|---|---|---|
$250 - $500 | 8% | Very small projects, minimal services |
$500 - $1,000 | 16% | Entry-level single service |
$1,000 - $2,000 | 14% | Basic multi-service or robust single service |
$2,000 - $5,000 | 22% | MOST COMMON - Full-service packages |
$5,000+ | 6% | Enterprise-level comprehensive marketing |
No cost reported | 34% | Project-based or didn't disclose |
Key Insight: 22% of clients invest $2,000 - $5,000/month, making this SmartSites' sweet spot.
Pricing by Service (Aggregated from Multiple Sources)
Service | Pricing Model | Cost Range |
|---|---|---|
SEO (Monthly) | Retainer | $2,000 - $5,000+/mo (most common) |
PPC Management | Monthly fee + ad spend | $500+/mo + client ad budget |
Web Design | Project-based | $5,000 - $50,000+ (one-time) |
Social Media | Retainer | $1,250 - $5,000+/mo |
Email Marketing | Retainer | $1,000 - $3,000+/mo |
E-commerce Development | Project-based | $20,000 - $50,000+ |
Landing Pages | Per page | $1,000 - $5,000 each |
What Influences SmartSites Pricing?
1. Number of Services Single service (SEO only) costs less than integrated packages (SEO + PPC + Social + Email).
2. Business Size & Goals
Small local business: $1,000 - $2,500/mo
Growing regional business: $2,500 - $5,000/mo
Established multi-location: $5,000 - $10,000+/mo
3. Competition Level Highly competitive industries (legal, healthcare, finance) require more aggressive budgets.
4. Geographic Scope
Local (single city): Lower investment
Regional (state/multi-city): Medium investment
National: Higher investment
5. Current State Starting from scratch requires higher initial investment vs. optimizing existing campaigns.
Value Proposition: Why Pay SmartSites' Pricing?
What You're Really Paying For:
1. Customer Service Excellence 97% satisfaction score (Dun & Bradstreet). "Clients frequently mentioned the professionalism and knowledge of the SmartSites team." (Clutch)
2. Proven Track Record
1,000+ five-star reviews
900+ websites launched
$100M+ client revenue generated
9x Inc. 5000 fastest-growing company
3. Elite Platform Partnerships
Google Premier Partner (top 3%)
Meta Business Partner
Microsoft Advertising Select Partner
4. Full In-House Team 100+ specialists (no outsourcing to freelancers or overseas contractors).
5. Transparency & Communication "They're hands on and responsive. Really how responsive they are. We didn't get abandoned after onboarding. It feels like we have an in-house marketing team, not just a vendor." (G2 Review)
6. Measurable Results Clients consistently report:
112% increase in revenue (R1 Industries case study)
30% increase in efficiency (client testimonial)
Improved ROAS and decreased CPC across the board
Client Portfolio: Working Across All Industries
SmartSites serves thousands of clients across virtually every industry, with particular strength in B2B, professional services, e-commerce, healthcare, and automotive.
Industry Expertise Table
Industry | Capabilities | Example Results |
|---|---|---|
Automotive | Dealer SEO, inventory feeds, local search, PPC | Work with auto dealers, parts distributors, repair shops |
Healthcare | HIPAA awareness, patient acquisition, local SEO | Merrimack Valley Psychological: Revenue doubled in 6 months |
Professional Services | Lead generation, thought leadership, LinkedIn | Multiple law firms, accountants, consultants |
E-commerce | Product SEO, shopping ads, conversion optimization | R1 Industries: 112% revenue increase |
Education | Course sign-ups, student acquisition, PPC | Educational institutions with targeted campaigns |
Home Services | Local SEO, call tracking, lead generation | Multiple HVAC, plumbing, electrical companies |
B2B Services | Lead nurturing, demand gen, content marketing | PE firms, software companies, manufacturers |
Hospitality | Booking optimization, review management | Restaurants, hotels, entertainment venues |
Finance | Compliance-aware marketing, lead quality focus | Financial advisors, mortgage brokers, lenders |
Client Testimonials Table
Client | Industry | Key Quote | Results |
|---|---|---|---|
R1 Industries | Automotive | "Six weeks into the engagement, the client has seen significant improvements across various metrics, including a 112% increase in top-line revenue." | 112% revenue increase |
PE Firm | Investment | "Thanks to SmartSites' work, the client has seen increased monthly lead volume and decreased cost per click." | Increased leads, decreased CPC |
Recruitment Client | HR Services | "SmartSites' work has resulted in a 30% increase in efficiency, on-time completion of all deliverables, and a 95% satisfaction rate from key stakeholders." | 30% efficiency increase, 95% satisfaction |
E-commerce Client | Retail | "We've seen steady progress toward our ROAS target... Their reporting and proactive adjustments have made a measurable impact on both short-term results and long-term paid media strategy." | ROAS targets achieved |
Mental Health | Healthcare | "SmartSites' team had the best experience with and understanding of the mental health sector and our audience's understanding and use of terminology." | Industry expertise |
Unnamed Client | Various | "It feels like we have an in-house marketing team, not just a vendor." | Partnership satisfaction |
Multiple Clients | Cross-industry | "SmartSites doesn't just set up campaigns—they continuously optimize, analyze, and adapt to ensure ongoing success." | Ongoing optimization |
Real Client Experiences: The Good, The Reality, and The Truth
The Good: What Clients Consistently Praise
1. Exceptional Responsiveness "The response time and account management. Richard has been on point, we have made adjustments and he is on the ball." (Capterra Review)
"They're hands on and responsive. Really how responsive they are. We didn't get abandoned after onboarding." (G2 Review)
"Quick to respond to my questions/requests." (Capterra Review)
2. Results That Exceed Expectations "112% increase in top-line revenue" (R1 Industries, Clutch) "30% increase in efficiency" (Recruitment client, Clutch) "Improved ROAS and lowered cost-per-click" (E-commerce client, G2)
3. Knowledgeable Team "The team I work with is knowledgeable and quick to respond." (Capterra) "Their expertise in digital marketing, coupled with a client-focused approach, contributed to successful project outcomes." (Clutch Summary)
4. Value for Money "Their services have great value for the price." (Capterra) "SmartSites is noted for providing good value for cost, with many clients praising their pricing and responsiveness." (Clutch Summary)
5. Partnership Approach "It feels like we have an in-house marketing team, not just a vendor." (G2) "This is the only company I've worked with, so I can't compare it to anyone else. I do feel like it is a big company that retains a personal feel." (Clutch)
6. Flexibility & Customization "SmartSites was praised for their ability to customize strategies to fit client needs and budgets." (Clutch Summary)
7. Comprehensive Reporting "The monthly reports make it easy to track our progress and see what's coming next." (G2) "Each month, I received detailed marketing reports that analyzed my website traffic and performance." (G2)
8. Industry Understanding "SmartSites' team had the best experience with and understanding of the mental health sector." (Capterra)
The Reality: Areas for Consideration
1. Not Always Perfect from Day One "Although the project's start wasn't ideal, the turnaround has been remarkable." (G2 Review)
Some clients experience growing pains early but report improvement with account manager changes or process adjustments.
2. Blog Content May Need Revisions "The blog posts needed several rounds of edits before being acceptable for publishing." (Capterra)
Content quality can vary, requiring client input and revisions.
3. Limited Additional Services "The company focuses on designing and developing websites, SEO, and running PPC campaigns. If your digital marketing strategy requires other services like content writing you might be better off working with a content writing agency." (Writing Studio review)
SmartSites excels at core services but may not cover every niche marketing need.
4. Development Turnaround "Turnaround time on the actual development piece of the project could be slow at times due to time zone differences and communications." (G2)
Website development timelines can extend, though most clients report on-time delivery overall.
5. Pricing Higher Than Freelancers "This higher level of service usually means it will cost you a lot more than other options." (Writing Studio)
SmartSites positions as premium agency, not budget option.
Mixed Feedback: Nuanced Perspectives
On Cost: Multiple clients acknowledge higher costs but justify with results: "Their services have great value for the price" suggests ROI justifies investment for those with adequate budgets.
On Account Management: Most praise responsiveness, but changes in account managers can create temporary friction until new relationships establish.
On Expectations: "Go into it with clear goals. The more you define what success looks like, the more they can tailor their strategy to fit your needs. Also, be ready to collaborate. SmartSites isn't a 'set it and forget it' type of agency." (G2)
Success requires active client participation and clear communication.
SmartSites vs. Competitors: How They Stack Up
Comprehensive Agency Comparison Table
Agency | Team Size | Reviews | Starting Price | Best Known For | Best For |
|---|---|---|---|---|---|
SmartSites | 100+ | 1,000+ (5-star) | $2,000+/mo | #1 rated, customer service, SMB focus | Small to mid-market businesses |
WebFX | 750+ | 1,000+ | $3,000+/mo | RevenueCloudFX platform, largest team | Mid-market to enterprise |
Thrive | 200+ | 500+ | $1,000+/mo | Multi-location, 360° marketing | Businesses wanting local presence |
Ignite Visibility | 200+ | 300+ | Custom | Award-winning, B2B/e-commerce | Companies prioritizing industry awards |
Disruptive | 100+ | 200+ | Custom | PPC + CRO specialists | Brands focused on paid advertising |
SmartSites vs. WebFX (Two Most Reviewed US Agencies)
Attribute | SmartSites | WebFX |
|---|---|---|
Team Size | 100+ | 750+ (much larger) |
Founded | 2011 (14 years) | 1996 (28 years) |
Reviews | 1,000+ | 1,000+ |
Starting Price | $2,000+/mo (more accessible) | $3,000+/mo |
Technology | Standard tools (Google, HubSpot, etc.) | RevenueCloudFX (proprietary) |
Positioning | #1 rated, SMB-focused | Revenue marketing, enterprise-friendly |
Customer Service | 97% satisfaction (DUN & Bradstreet) | 485% above industry average |
Best For | Small to mid-market | Mid-market to enterprise |
Verdict: SmartSites for budget-conscious SMBs prioritizing customer service; WebFX for enterprise needing proprietary tech platform.
SmartSites vs. Boutique Specialists
Attribute | SmartSites | Boutique Agencies |
|---|---|---|
Service Range | Full-service (SEO, PPC, web, social, email) | 1-3 specialized services |
Team Size | 100+ specialists | 5-30 members |
Pricing | $2,000 - $5,000+/mo | $1,500 - $4,000/mo |
Reviews | 1,000+ | 10-100 typically |
Best For | Comprehensive needs | Deep specialization |
Who Should Work With SmartSites?
Ideal Client Profile Table
Criteria | Details |
|---|---|
Budget Range | $2,000 - $5,000+/month for ongoing marketing |
Company Size | Small businesses (5-50 employees) to mid-market (50-500 employees) |
Annual Revenue | $500K - $50M+ |
Marketing Maturity | Starting or growing marketing function |
Goals | Traffic growth, lead generation, online sales |
Timeline | 3-12+ month commitment |
Value Priorities | Customer service, responsiveness, proven results |
Service Needs | Multi-channel (SEO + PPC or web + SEO, etc.) |
Perfect Fit: SmartSites Is Ideal For...
✅ Small to mid-market businesses ready to invest in growth
✅ Companies prioritizing customer service and responsive communication
✅ Businesses wanting comprehensive digital marketing under one roof
✅ E-commerce companies needing SEO, PPC, and conversion optimization
✅ Professional service providers (lawyers, accountants, consultants)
✅ Healthcare practices requiring patient acquisition
✅ Automotive dealers and home service companies
✅ Companies with $2,000 - $5,000/month budgets
✅ Businesses wanting Google Premier Partner expertise
✅ Organizations valuing transparency and clear reporting
✅ Companies seeking partnership over transactional vendor relationship
✅ B2B businesses needing lead generation
Not the Best Fit: Consider Alternatives If...
❌ Budget below $2,000/month for digital marketing
❌ Very early-stage startups without revenue
❌ Enterprises needing proprietary tech platforms (WebFX better)
❌ Companies seeking ultra-specialized expertise in narrow niche
❌ Brands prioritizing creative awards over results (boutique creative agencies better)
❌ Need only single tactical service (just link building, just content)
❌ Want month-to-month with no commitment
❌ Extremely large enterprises ($100M+ revenue) needing dedicated enterprise solutions
❌ International companies needing global multi-market expertise
The Verdict: Should You Choose SmartSites?
Overall Rating: 8.5/10
Category | Rating | Notes |
|---|---|---|
Customer Service | 10/10 | 97% satisfaction, consistently praised responsiveness |
Results Track Record | 9/10 | 112% revenue increase, proven ROI across clients |
Service Breadth | 9/10 | Full-service: SEO, PPC, web, social, email |
Pricing/Value | 8/10 | Fair for quality but excludes very small businesses |
Team Expertise | 9/10 | 100+ specialists, Google Premier Partner |
Communication | 10/10 | "Hands on and responsive," "like in-house team" |
Transparency | 9/10 | Clear reporting, honest about capabilities |
Technology | 7/10 | Uses industry-standard tools (not proprietary platform) |
Flexibility | 8/10 | Customizes to budgets and needs |
Overall Experience | 8.5/10 | Excellent for right client segment |
Strengths Summary
⭐ #1 Rated Agency: 1,000+ five-star reviews (most in industry)
🤝 Customer Service Excellence: 97% satisfaction (Dun & Bradstreet)
🏆 Proven Growth: Inc. 5000 nine consecutive years (2017-2025)
👥 100+ Team: Full in-house specialists (no outsourcing)
🎯 Google Premier Partner: Top 3% of Google Partners
📊 Measurable Results: 112% revenue increase, 30% efficiency gains
💰 Value Pricing: $2,000 - $5,000/mo sweet spot (accessible to SMBs)
📞 Responsive: "Hands on," "like in-house team," immediate responses
🔍 Transparent: Monthly reports, clear metrics, honest communication
🌟 Full-Service: SEO, PPC, web, social, email all integrated
Weaknesses & Limitations
💰 Entry Barrier: $2,000+ monthly minimum
🏢 Not Enterprise-Focused: Lacks proprietary tech like WebFX
⚙️ Standard Tools: No unique platform (uses Google, HubSpot, etc.)
📝 Content Quality: Some clients report blog needing revisions
🎨 Creative Awards: Not positioned for creative prestige (performance-focused)
⏰ Development Timeline: Can extend beyond estimates
🌍 Not Global: Primarily US-focused, limited international
Final Recommendation
SmartSites represents the gold standard for small to mid-market businesses seeking comprehensive, results-driven digital marketing backed by industry-leading customer service.
Choose SmartSites if you:
Have budget of $2,000 - $5,000+/month for digital marketing
Prioritize responsive customer service and partnership approach
Want full-service integrated marketing (SEO + PPC + Web + Social)
Value 1,000+ five-star reviews and 97% satisfaction rate
Need Google Premier Partner expertise
Appreciate transparent reporting and clear communication
Are small to mid-market business ($500K - $50M revenue)
Seek proven results (112% revenue increases, improved ROAS)
Want to feel like agency is "in-house team, not just vendor"
Trust Inc. 5000 nine-year track record
Bottom Line:
For small to mid-market businesses serious about digital growth, SmartSites delivers a unique combination of:
Elite Reviews (1,000+ five-star across all platforms)
Customer Service (97% satisfaction, "hands on and responsive")
Proven Results (112% revenue increase, measurable ROI)
Full-Service (SEO, PPC, web, social, email integrated)
Fair Value ($2K-$5K/mo accessible to SMBs vs. enterprise-only pricing)
Their #1 rated positioning isn't marketing hype—it's earned through consistent delivery of results and exceptional client experiences over 14 years and 1,000+ satisfied clients.
If your company has adequate budget and wants a responsive, full-service digital marketing partner with America's best reviews and proven track record of driving revenue growth—SmartSites absolutely deserves serious consideration as your top choice.
How to Get Started With SmartSites
Contact Information
Official Website: https://www.smartsites.com
Phone: (201) 870-6000 (toll-free)
Office:
Paramus, New Jersey (Headquarters)
45 Eisenhower Drive, Suite 520
Paramus, NJ 07652, United States
Hours:
Monday - Friday: 9:00 AM - 6:00 PM ET
Saturday - Sunday: Closed
Email: Contact through website form
Social Media:
LinkedIn: /company/smartsites
Instagram: @smartsitesnj
Facebook: SmartSites
Twitter: @smartsitesnj
Steps to Engage
1. Free Consultation (No Obligation)
Call (201) 870-6000 or visit https://www.smartsites.com
Fill out brief form about business and goals
Schedule 30-minute consultation
2. Discovery Call
Speak with SmartSites strategist
Discuss business goals, challenges, current marketing
Preliminary service recommendations
General budget discussion
3. Custom Proposal
SmartSites creates tailored proposal including:
Recommended services and strategy
Timeline and deliverables
Detailed pricing breakdown
Expected outcomes and KPIs
Review at your pace, ask questions
4. Agreement & Onboarding
Sign service agreement (typically 3-12 month terms)
Dedicated account manager assignment
Access to reporting dashboards
Kickoff meeting and strategy session
5. Campaign Launch
Service implementation begins
Regular communication established
Baseline metrics captured
Optimization and testing start
6. Ongoing Partnership
Monthly performance reports
Regular strategy calls
Continuous optimization
Transparent communication
Questions to Ask During Initial Calls
About Services & Strategy:
Which services do you recommend for my business size and goals?
How do you integrate multiple channels (SEO, PPC, etc.)?
What realistic timeline should I expect for results?
How do you measure and report success?
About Team & Communication:
Who will be my dedicated account manager?
How often will we communicate and in what format?
What happens if I need to speak with someone urgently?
Do I work with specialists or generalists?
About Pricing & Contracts:
What is the total monthly investment for recommended services?
Are there setup fees or additional costs?
What is the contract length and cancellation policy?
How do costs adjust over time?
About Results & References:
Can you share case studies in my industry?
What results have similar-sized companies achieved?
Can you provide client references I can speak with?
How long until I see meaningful results?
About Tools & Reporting:
What platforms/tools do you use?
What access do I get to dashboards and data?
How detailed are monthly reports?
Do you integrate with my existing CRM or analytics?
Frequently Asked Questions
Q: How much does SmartSites actually cost?
A: Based on Capterra data from 333 clients, the most common investment is $2,000 - $5,000/month (22% of clients). Entry-level starts around $1,000 - $2,000/mo for single services, while comprehensive multi-channel packages average $2,500 - $5,000+/month.
Q: Is there a minimum contract length?
A: Typically 3-6 month minimum depending on services. SEO requires longer commitments (6+ months) as results take time. Exact terms discussed during proposal stage.
Q: What makes SmartSites different from other agencies?
A: Three key differentiators: (1) 1,000+ five-star reviews (#1 rated), (2) 97% client satisfaction (Dun & Bradstreet), and (3) hands-on customer service ("feels like in-house team, not vendor").
Q: Do I have to use all services or can I pick just one?
A: You can start with single service (SEO only or PPC only), but SmartSites' strength is integrated multi-channel campaigns. They'll recommend what you need, not push unnecessary services.
Q: How long until I see results?
A: Varies by service:
PPC: Immediate traffic (within days of launch)
Social Media: 1-3 months for engagement growth
SEO: 3-6 months for significant ranking improvements
Web Design: Immediate upon launch
Q: Is SmartSites only for large companies?
A: No. While they serve Fortune 500 companies, their sweet spot is small to mid-market businesses ($500K - $50M revenue). The $2,000+/month minimum means very small businesses or startups without revenue may find it expensive.
Q: Can SmartSites guarantee #1 rankings or specific results?
A: No reputable agency guarantees specific rankings (Google doesn't allow it). SmartSites sets realistic goals based on industry data and works toward them, but doesn't guarantee "#1 ranking" or "100 leads/month."
Q: What industries does SmartSites specialize in?
A: SmartSites serves all industries. Particular strength in: automotive, healthcare, professional services, e-commerce, education, home services, B2B, hospitality, finance.
Q: Does SmartSites outsource work?
A: No. All 100+ team members are full-time employees. No outsourcing to freelancers or overseas contractors.
Q: How does SmartSites compare to WebFX?
A: SmartSites: Smaller team (100+ vs. 750+), more accessible pricing ($2K vs. $3K+ starting), SMB-focused, 97% satisfaction. WebFX: Larger team, proprietary platform (RevenueCloudFX), more enterprise-focused. Choose SmartSites for SMB with stellar customer service; WebFX for enterprise with tech platform needs.
Q: What tools does SmartSites use?
A: Google Analytics, Google Ads, HubSpot, SEMrush, Ahrefs, and other industry-standard tools. They don't have proprietary platform like some competitors but integrate best-of-breed tools.
Q: Can SmartSites build my website and handle marketing?
A: Yes. This is a core strength—website design/development plus ongoing SEO, PPC, and social media marketing all under one roof.
Conclusion: America's Most Reviewed Digital Marketing Partner
SmartSites has earned the title "#1 Rated Digital Marketing Agency" through 14 years of consistent execution, exceptional customer service, and an unwavering commitment to client success.
What Makes SmartSites Special:
The Review Advantage: 1,000+ five-star reviews across Clutch, G2, Google, Capterra, and other platforms isn't just impressive—it represents thousands of satisfied clients willing to publicly vouch for SmartSites' work. This level of consistent positive feedback is unprecedented in the agency world.
The Customer Service Advantage: 97% client satisfaction (Dun & Bradstreet) and testimonials like "feels like in-house team, not just vendor" and "hands on and responsive" demonstrate SmartSites' differentiation isn't just service quality—it's how they treat clients.
The Results Advantage:
112% revenue increase (R1 Industries)
30% efficiency improvement (recruitment client)
Improved ROAS across e-commerce clients
Decreased cost per click consistently
These aren't cherry-picked case studies—they're representative of the measurable outcomes SmartSites delivers.
The Partnership Advantage: Google Premier Partner (top 3%), Meta Business Partner, Microsoft Select Partner status means SmartSites has proven expertise and direct platform support that most agencies lack.
For Whom SmartSites Matters:
If your company:
Has $2,000 - $5,000+/month to invest in digital marketing
Values customer service and responsive communication
Needs comprehensive multi-channel marketing (not just one service)
Wants partnership approach ("in-house team" feeling)
Trusts 1,000+ five-star reviews and 97% satisfaction
Is small to mid-market business ($500K - $50M revenue)
Appreciates transparency and clear reporting
Seeks proven results (112% revenue increases documented)
Wants Google Premier Partner expertise
Believes Inc. 5000 nine-year track record matters
Then SmartSites represents not just a good option—but likely the best option for businesses in this segment.
The Reality Check:
SmartSites isn't cheapest. Their $2,000+ monthly minimum excludes very small businesses and bootstrapped startups. They don't have proprietary technology platforms like WebFX. They're not positioned for ultra-premium creative awards like boutique agencies.
But for small to mid-market businesses with appropriate budgets, SmartSites delivers something increasingly rare: comprehensive service excellence backed by industry-leading customer satisfaction and proven at scale through 1,000+ satisfied clients.
Final Word:
If you want America's #1 rated digital marketing agency, with 1,000+ five-star reviews, 97% client satisfaction, Google Premier Partner expertise, and proven track record of driving measurable revenue growth through exceptional customer service—SmartSites is your answer.
For small to mid-market businesses ready to invest seriously in digital marketing with a partner that prioritizes responsiveness, transparency, and treating you "like in-house team, not just vendor," SmartSites doesn't just deserve consideration—they deserve to be your first choice.
Review Status: Based on comprehensive research of SmartSites website, Capterra pricing data (333 clients), Clutch reviews (344), G2 reviews, client testimonials, and industry analysis
Disclaimer: This review is based on publicly available information, verified client review data, and extensive research. Specific pricing and service details should be confirmed directly with SmartSites. This is an independent review and Keetdo is not affiliated with or compensated by SmartSites.
Additional Resources
SmartSites Official Website: https://www.smartsites.com
Free Consultation: Call (201) 870-6000
Clutch Profile: 344 reviews, detailed pricing data
G2 Profile: Verified customer reviews
Capterra Profile: 508 reviews with pricing insights
Related Reviews
February 2, 2026
Disruptive Advertising Review: Utah's Award-Winning Performance Marketing Powerhouse
February 2, 2026
Ignite Visibility Review: Award-Winning Multi-Location & Franchise Marketing Expert
February 2, 2026
Thrive Internet Marketing Agency Review: 20 Years of 360° Digital Marketing
February 2, 2026



